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Industry

    Insurance

Role

    Lead Project Manager

Objective

    Streamline and operationalize the Program Management Office (PMO) to enhance portfolio execution and collaboration.

Key Results

    • Centralized documentation and workflows in SharePoint, cutting expenses ~50%.
    • Boosted operational efficiency ~70% using automation and process improvements.
    • Onboarded teams to workflow management tools for better visibility.
    • Reduced SLA resolution times by ~30% with clear incident processes.

Timeline

    1.5 years

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